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How do I buy?
To purchase our products, simply access our website and choose the items you want. Visit: www.tellesjewelry.com
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Do you have a physical store?
We do not have physical stores, our products can be purchased exclusively through our website: www.tellesjewelry.com
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How long does it take for my product to arrive?
Our average delivery time is 7 to 15 business days.
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Do they deliver to my region?
We deliver throughout America via Post Office.-
What are the payment methods?
We accept payments via credit card.
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Can I collect it in person?
No, all orders reach our customers through the logistics company Correios.
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Can I change my order, add more items or change the delivery address?
We are unable to change order details after billing, so there is no way to change your order information.
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Is there a guarantee?
We offer a 30 day guarantee for all our products. See more information in the Exchange, Return and Warranty Policy section.
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I bought more than one product in the same order but I only received part of them. This is normal? Will other products be delivered?
It can happen, but don't worry. This type of situation occurs in the case of different suppliers for the chosen products. If this happens, two different tracking codes will be sent so you can track your orders.
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What if my delivery is late?
Don't worry. We track your order so it reaches your delivery address. Our average delivery time is 7 to 15 working days, however, if any unforeseen events occur, we will be on hand to resolve them as soon as possible.
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I still need help. And now?
If we were unable to answer all your questions, please send us an email at contact@tellesjewelry.com and we will assist you as quickly as possible. If you already have your order, enter its number along with the buyer's email, this will speed up your service.
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Att.,
Customer attendance service
Support contact:
Email: contact@tellesjewelry.com