Shipping policy

Telles Jewelry Shipping Policy

For Telles Jewelry guarantees the delivery of your order or your money back!

For your convenience, we offer several shipping options:

  • Flat rate shipping - EXPRESS Tracked Shipping (Faster): $9.90.
  • Free shipping - FREE Tracked Shipping: $0.00.

Delivery time:

  • Processing and packaging: 1 to 3 business days.
  • Shipping: 7 to 15 business days.
  • Total delivery time: 8 to 18 business days.

Your order will be shipped to the address registered at the time of purchase.

Order tracking:

  • You will receive the tracking link in your registered email within 4 business days of payment confirmation.
  • Tracking may take up to 4 days to update. If you receive the message "item not found", don't worry, your order is probably still in transit.

Other information:

  • Multiple supplier purchases: Your products may arrive on different dates, as some suppliers may ship their orders directly to you.
  • Color variations: Product colors may vary slightly due to your monitor calibration.
  • Incorrect addresses: We are not responsible for orders returned due to incorrectly entered addresses.
  • Reshipping orders: If your order is returned for not being picked up at the post office, a reshipping fee will be charged.

By placing your order, you agree to the terms and delivery times described in this policy.

For any questions regarding the deadlines, our team is always available through the site’s support channels or by email.

By making a purchase, the customer agrees to the conditions and rules determined by Telles Jewelry.

Your satisfaction is our priority!